We understand that life isn't always straightforward.  Whatever the situation, we are here to offer help and support to you during these times.  If there’s anything you’d like us to know, so that we can give you the best service, please get in touch.  

Our Customer Services Team are here 7 days a week from 8am - 11pm on 0333 777 8000*.  Alternatively you can get in touch via our “Contact Us” page. We want to reassure you that anything you tell us will be treated with the strictest confidence.

There are also these charities that can offer you support:

*For call charges, contact your service provider.  

Money Worries

• Are you finding it difficult to stay on top of your finances?
• Has an unexpected change left you with less money to pay your bills?

We are here to help.

If you feel up to speaking to us, please call 0333 777 8180* and a member of our team will be happy to help. Our opening hours are Monday to Friday 8am to 9pm, Saturday and Sunday 8am to 5pm.

We understand that it can be difficult or inconvenient to call us, so you get in touch via our “Contact Us” page. There’s just a couple of questions we ask to enable us to locate your account.

There are also a number of organisations who can offer free independent advice:

For more information about Free Debt Advice , please click here.

Accessibility

We want everyone to have as much access to our site as possible, but there may be times when you need a little more support.

How accessible is next.co.uk to shoppers with access needs?

We're committed to making next.co.uk accessible to all users, including shoppers with access needs, and we're continually working to improve it.

Currently we do have our accessibility site, which is compatible with screen readers - https://accessible.next.co.uk/

Our long-term goal is to be able to conform to a level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. These guidelines explain how we aim to make our web content more accessible for people with disabilities. This is coming soon and we will let you know when it will be available.