Next - Mobile App

Contact Us

• 

  WhatsApp Contact the team now

• 

  Phone Connect to the team now

  Online order & account enquiries
  For order tracking, returns & payments
  
  0333 777 8000*

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  Furniture & upholstery enquiries
  
  0333 777 8999*

• 

  Chat Chat with the team now

  Online Order & Account Enquiries
  
  Start a Chat

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  Furniture & upholstery Enquiries
  
  Start a Chat

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  Email customer_team@next.co.uk

Contact Us For all our contact details

How can we help?

• Returns & Refunds

  • How can I return my items?
  • Refunds

• Delivery

  • Where's my order?
  • Delivery Options

• Large Furniture & Upholstery Items

  • Where Can I View a Furniture Item In Store?
  • Furniture and Upholstery Delivery
  • Faulty Furniture and Upholstery

• Payments

  • Making a payment towards your Credit Account
  • Why wasn’t my nextpay account payment successful?
  • Checking the balance of a Gift Card / eVoucher

• Store Information

  • Store Opening Times
  • Can I return my parcel to a store?
  • Can I order in-store using my nextpay account?

• My Account

  • Changing personal details
  • Sign into 'My Account'
  • Opening an account

• Ordering

  • Placing an order
  • Has my order gone through?
  • I want to cancel my order. How can I do this?

• Product Information

  • Product recalls & safety notices
  • Wine, Flowers & Plants
  • Sizing Guides

• Textile Donations, Recycling & Carrier Bags

  • Textile Donations & Recycling
  • Furniture Recycling
  • Waste Electrical, Electronic Equipment & Battery Recycling

• Supporting Our Customers

  • Money worries
  • Budget form
  • How Next can help you manage your account if you are struggling with any health or life changes

• Other

  • Financial Difficulties
  • Complaints Process
  • Complaints Publication Report
  • Russell & Bromley: Frequently Asked Questions